About Liquivida®

Liquivida® is a fast-growing franchise with numerous wellness centers popping up across the United States in the recent decade.  We are expanding in the Maitland area, and you could be the next person to join our team and make a difference. Our medical spas offer aesthetics services, facials, sexual wellness, weight loss and nutrition counseling, hormone replacement therapy, and vitamin IV Therapy. We want to employ the best professionals to offer the best service in the industry. At Liquivida®, we love when our clients look and feel their best from the inside out, so we design anti-aging programs that include all lifestyles using a holistic approach to wellness.

Job Description

Position: Client Services Representative

Location: Lauderdale Beach, FL 

Pay: $16 - $18/ hr. (+ Commissions) 

What We Are Looking For

We are looking for an experienced Client Services Representative to join our Corporate Support team. As a member of this department, you have the opportunity to develop and grow Liquivida’s sales and client services efforts. This department will be integral in helping our corporately-owned and integrated-partnered locations service inbound calls and online inquiries. To be effective, we’re looking for someone who is friendly and enjoys helping others while following systems and processes to deliver the ideal customer experience.

Qualifications/Skills

• Demonstrates excellent written and verbal communication skills.
• Consistent phone etiquette with proven experience in client services.
• Basic computer knowledge, capable of using various web-based applications to service clients (Training provided.)
• Organized and able to efficiently schedule client appointments.
• Attention to detail and resourcefulness to support other team members.
• Excellent follow-up skills and ability to multitask.

Education/Experience Need

• English and Spanish (preferred, but not required).
• Minimum of 3 years working in client service or sales.
• Call center experience is preferred, but not required.
• Retail experience is welcomed.
• Medical experience is not required.

Responsibilities:

• Service inbound calls coming from multiple marketing programs, including but not limited to Facebook and Google ads, Groupon, and event promotions.
• Answer questions about the different medical products and IV services offered at our various locations.
• Connect with prospects and influence sales by demonstrating good product knowledge and securing more bookings.
• Follow up on leads generated and log all interactions into our client relationship management system.
• Multi-task and chat with prospects, clients, and website visitors.
• Consistently identify opportunities to convert prospects into clients for our various locations.
• Offer alternative products and services as a way to up and cross-sell.
• Modify appointment schedules and/or book prospects for lounge appointments.